When editing an Ouvvi service there are a few considerations you need to be aware of.
To change the Service Account you need to start by opening the deployment manager and stopping the current Ouvvi service.
Then right click onto your Ouvvi instance and select
You can then double click onto your instance to open the configuration window and make changes to the Service account under the Service tab. E.g. Changing the Service user account.
To save click
OK and then right click onto your instance and select
Your Service changes will now be applied.
If you have not already done so, you need to add the new Service User to the Ouvvi user profiles and ensure that they have agent and admin permissions.
If the user account is not already a user in Ouvvi you will need to add the user profile. To do this browse to your Ouvvi site and go to Settings > User Profiles > Add User.
Then enter in the user details and check the checkboxes for agent and admin.
Save to add the user.
You can now go back to the deployment manager and start your services.